Welcome to Lumen

Lumen is an AI chatbot that lives on your Shopify storefront and answers your customers' "Where's my order?" questions instantly — 24/7, in natural language.

What Lumen does

When a customer asks about their order, Lumen looks up the real-time tracking status from Shopify and responds with a clear, conversational answer. No decision trees, no canned replies — just accurate order information delivered in seconds.

Lumen handles the most common support question in e-commerce (WISMO tickets make up roughly 40% of all support volume) so your team can focus on issues that actually need a human.

Key capabilities

Real-time order tracking — Lumen connects directly to your Shopify store and pulls live order and fulfillment data for every customer query.

Natural AI responses — Powered by AI, Lumen generates conversational replies instead of robotic status codes. Customers get answers that feel human.

Smart escalation — When a customer is frustrated or has an issue Lumen can't resolve, it automatically escalates to your support team via email with full conversation context.

Analytics dashboard — Track how many tickets Lumen deflects, monitor customer sentiment trends, and export data as CSV.

Privacy-first — Lumen doesn't store customer emails, auto-deletes chat sessions after 90 days, and is fully GDPR compliant.

Quick links