Troubleshooting
Find solutions to common issues with Lumen.
Having trouble with Lumen? Find solutions to the most common issues below.
Widget Issues
Widget not appearing, loading errors, or styling problems.
Order Issues
Orders not found, verification failed, or missing tracking info.
Escalation Issues
Escalation emails not arriving or missing information.
Still need help?
If your issue isn't covered here, contact our support team at support@manilabs.co.
When contacting support, please include:
- Your store URL
- A description of the issue
- Screenshots or a short screen recording if applicable
- The browser and device you're using
- Whether the issue happens on the storefront, Shopify admin, or Theme Editor
- The approximate time the issue happened