Troubleshooting
Find solutions to common issues with Lumen.
Having trouble with Lumen? Find solutions to the most common issues below.
Widget Issues
Widget not appearing, loading errors, or styling problems.
Order Lookup Issues
Orders not found, incorrect status, or missing tracking info.
Escalation Issues
Escalation emails not arriving or missing information.
Still need help?
If your issue isn't covered here, contact our support team at support@ironmint.studio. We respond within 24 hours on business days.
When contacting support, please include:
- Your store URL
- A description of the issue
- Screenshots if applicable
- The browser and device you're using