Plans & pricing
Compare Lumen's Free, Pro, and Pro+ plans.
Lumen offers three plans to fit stores of all sizes. All billing is handled through Shopify — no separate payment setup needed.
Plan comparison
| Feature | Free | Pro ($29/mo) | Pro+ ($69/mo) |
|---|---|---|---|
| Order lookups | 50/month | Unlimited | Unlimited |
| AI-powered responses | Yes | Yes | Yes |
| Chat widget | Yes | Yes | Yes |
| Widget customization | Basic | Full | Full |
| Lumen branding | Shown | Removed | Removed |
| Email escalation | No | Included | Higher limit |
| Analytics dashboard | No | Yes | Advanced |
| Sentiment analysis | No | No | Yes |
| Custom AI persona | No | No | Yes |
| Custom avatar | No | No | Yes |
| CSV export | No | Yes | Yes |
| Support | Community | Priority email | Priority email |
Free plan
The Free plan gives you core order tracking with 50 lookups per month. It's a good way to try Lumen and see if it works for your store before committing.
Best for: New stores, low-volume stores, or stores evaluating Lumen.
Limitations: The "Powered by Lumen" badge is displayed, no escalation, no analytics, and a 50-lookup monthly cap.
Pro plan — $29/month
Pro removes all branding, unlocks unlimited order lookups, adds email escalation, and gives you access to the analytics dashboard.
Best for: Growing stores that want to reduce support ticket volume and need visibility into performance.
Pro+ plan — $69/month
Pro+ adds advanced analytics (sentiment trends, peak hours), custom AI persona configuration, custom avatar, and a higher escalation limit.
Best for: High-volume stores, Shopify Plus merchants, and stores that want full control over the customer experience.
Free trial
All paid plans include a 7-day free trial. You won't be charged until the trial ends, and you can cancel at any time during the trial with no charge.
Billing
- Billed monthly through Shopify's billing system
- Charges appear on your Shopify invoice
- No separate credit card or payment setup needed
- Cancel anytime — no contracts or commitments