Lumen docs

Self-serve setup for Shopify merchants.

Install the widget, verify the first order conversation, configure escalations, and fix common issues without waiting on support.

Start setupFix an issue

Enable the widget

Install Lumen and turn on the Shopify app embed.

Test the customer flow

Check order number, email verification, and tracking replies.

Set escalation email

Send urgent conversations to the inbox your team monitors.

Need help after trying the docs? Email support@manilabs.co