Privacy & Data

How Lumen handles customer data, privacy, and GDPR compliance.

Lumen is built with privacy as a core principle. It uses Shopify order data only for post-purchase support workflows and keeps stored data limited to what the app needs to operate.

Data Handling

What data Lumen accesses, stores, and deletes.

GDPR Compliance

How Lumen complies with GDPR and handles data requests.

Escalation issues

Fix problems with email escalations not sending or arriving.

Data handling

How Lumen handles, stores, and deletes customer and order data.