Privacy & Data

How Lumen handles customer data, privacy, and GDPR compliance.

Lumen is built with privacy as a core principle. We access the minimum data needed to provide order tracking and delete it automatically.

What data Lumen accesses, stores, and deletes.

How Lumen complies with GDPR and handles data requests.

Escalation issues

Fix problems with email escalations not sending or arriving.

Data handling

How Lumen handles, stores, and deletes customer and order data.