Billing FAQ
Common questions about Lumen billing, trials, and payments.
Is there a free trial?
Yes. Both Pro and Pro+ plans include a 7-day free trial. You won't be charged until the trial ends. Cancel anytime during the trial period at no cost.
How am I billed?
Through Shopify's billing system. Lumen charges appear on your regular Shopify invoice. You don't need to enter a separate credit card or set up any payment method.
Can I cancel anytime?
Yes. There are no contracts, commitments, or cancellation fees. You can downgrade or uninstall Lumen at any time.
What happens when my free trial ends?
If you don't cancel during the trial, your selected plan activates and you're billed for the first month. If you cancel before the trial ends, you're not charged anything.
What happens if I exceed 50 lookups on the Free plan?
Once you reach the 50-lookup limit, Lumen will inform customers that it's temporarily unable to look up orders and suggest they contact your support team directly. The counter resets on the first day of your next billing cycle.
Order tracking resumes automatically when the new cycle begins. Your store is never affected — only the chat widget's ability to respond is paused.
Do I get a refund if I downgrade mid-cycle?
No. When you downgrade, you keep your current plan's features until the end of the billing cycle. The lower rate applies starting the next cycle.
Can I switch plans multiple times?
Yes. You can upgrade and downgrade as often as you need. Each change follows the same prorating (for upgrades) and next-cycle (for downgrades) rules.
Is there a yearly plan or discount?
Not currently. Lumen is billed monthly only. We may introduce annual pricing in the future.
I was charged but didn't mean to subscribe. What do I do?
Contact us at support@ironmint.studio within 48 hours and we'll help resolve the issue. You can also cancel directly from Shopify to prevent future charges.